Return & Refund Policy
For new order (haven't shipped) : Cause all orders will auto arrange to produce so if you want to cancel new order please email us within 3 hours since your purchase.After 3 hours your purchase will auto arrange to produce so we can not help you make cancel the order.
For order shipped :
We only accept returns for the following reasons:
1) Low-quality print work or damaged upon delivery.
2) The product is different from what was ordered.
Proof of purchase must be provided. Please provide a clear photo of the problem area for a quick resolution if applicable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery. You (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error. About size and material we already noted very clearly on our site, we do not accept exchange or paying for the shipping costs for returning item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the return address shown on your package.
To return your product, you should mail your product to the return address shown on your package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.